SureGrip Footwear, the leading provider of no-slip shoes to the hospitality industry, announced today that they’ve entrusted DSS Partners to build their new B2B Call Center application integrating with the Magento Enterprise platform. This application will help SureGrips’ Call Center team grow their business by simplifying business processes, decreasing time on phone and ultimately increasing revenue.
With the launch of “SureGrips Call Center Application” Magento’s leading eCommerce platform is tightly integrated with the custom built Call Center application. Key features of the integration include:
- Allowing SureGrip Customer Service Representatives to access consumer data from the Magento eCommerce platform seamlessly, and vice versa
- CSR’s easily able to stay up to date with all customer interactions and customer views
- Handle any order type from any order source (EDI, inbound calls, drop-ships, splits, etc.)
About DSS Partners
DSS Partners, is a leading provider of best-in-breed Enterprise eCommerce Solutions and Custom Web & Mobile Solutions for leading names in Retail, Manufacturing and Distribution. Customers choose DSS Partners for its ability to design, build, manage and integrate business-led solutions that add significant competitive value to their company’s bottom line. Our experience, technical competencies, platform experience in hybris, Oracle/ATG and Magento allows us to deliver B2B and B2C e-commerce solutions that can generate revenues, reduce costs and enable our clients’ eCommerce vision.
For more information please visit www.dss-partners.com, or call 1-800-640-5877.